Frequently Asked Questions
Find answers to the most common questions about our services, payment, appointments and the security of your data.
General
What services does HTTECHNOLOGIE offer?
Seven service families: tax filing, money transfer, remote IT support, digital creation, training, IT sales, and immigration/admissions.
Which countries do you serve?
We serve clients in multiple countries, entirely remotely - mainly Canada, the United States, Haiti, the Dominican Republic, Mexico, Brazil and France. Other destinations may be supported depending on the service requested and applicable rules.
Is the site available in multiple languages?
Yes, in French (default), English, Spanish, Creole, Mandarin and Arabic.
Account and cart
Do I need an account to place an order?
Yes, authentication is required before adding anything to the cart - no purchase is possible as a guest.
Can I pay directly from a service page?
No. Every paid service, book or appointment must go through the cart.
Payment
What payment methods do you accept?
Online payment is temporarily unavailable. Payment arrangements are communicated to you after the service is confirmed.
Is my card information stored?
No. No credit card data is stored on our servers.
Appointments
Is an appointment always paid?
No. An appointment under 7 minutes is free with immediate confirmation; an appointment of 7 minutes or more is paid and goes through the cart.
When is my appointment added to my calendar?
For paid appointments, calendar synchronization only happens after payment is confirmed.